Technical Service Specialist Job at ABB, Richmond, VA

  • ABB
  • Richmond, VA

Job Description

Technical Service Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

This position reports to

Support Services Manager

Your role and responsibilities

• Provides technical support and solves problems in own expertise area via remote or on-site service in any Service category (installation and commissioning; maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.) • Investigates customer needs through professional consulting; Provides technical consulting on Service solutions to management and customers. • Determines effective Service applications, equipment and methods to develop, market or manufacture new Service offerings to respond to customer requirements cost effectively • Manages customer relationships and maintains regular contacts with key customers; Identifies new sales opportunities, proactively communicating both with the customer and ABB sales teams to ensure customer needs are understood and business opportunities utilized for Service growth

Qualifications for the role

  • Bachelor degree in Electronics engineering or Electrical engineering preferred +2 years experience OR Associate degree +5 years relevant experience OR HS diploma/GED +10 years of relevant experience in power protection industry or similar (engineering, field service, technical support)
  • SAP experience preferred
  • Ability to read and interpret technical instructions, safety manuals, electric and electronic schematics and policies and procedures
  • Experience with product lifecycle management software such as Windchill; Experience with ERP systems, SAP preferred; experience with CRM tools such as Torque and Salesforce
  • High degree of problem solving and troubleshooting; knowledge of basic mathematical formulas (Ohms Law)
  • Experience writing Methods of Procedures (MOPs) for service work as required
  • Up to 10% domestic travel; Available to participate on the 24/7 on-call rotation
  • Candidates must already have a work authorization that would permit them to work for ABB in the US


  • Retirement plan
  • Life insurance
  • Disability insurance
  • Healthcare plan
  • Wellbeing program
More about us

ABB Smart Power is a global technology leader, with products and solutions that make power supplies smart, connected and protected. Its intelligent products and solutions make power more competitive by improving the energy efficiency, productivity and reliability of almost any operation. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to Resumes and applications will not be accepted in this manner. #LI-Hybrid

Job Tags

Remote job, Work visa, Monday to Friday,

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