ServiceNow Technical Writer Job at NetServices, Chantilly, Loudoun County, VA

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  • NetServices
  • Chantilly, Loudoun County, VA

Job Description

Position Summary:
We are seeking an experienced ServiceNow Technical Writer to join our team in support of Federal Government clients. As a ServiceNow Technical Writer, you will be responsible for developing and maintaining user guides, technical manuals, and other documentation to support ServiceNow applications and processes.
  • Collaborate with subject matter experts to gather information and develop accurate and comprehensive documentation.
  • Write clear, concise, and user-friendly content that meets the needs of the target audience.
  • Develop and maintain documentation templates and style guides to ensure consistency and quality.
  • Organize and maintain Knowledge Bases and Knowledge Base Articles
  • Review and edit documentation developed by other team members.
  • Ensure documentation is up to date with the latest ServiceNow releases and functionality.
  • Assist with the development of training materials and knowledge base articles.
  • Contribute to the development and improvement of documentation processes and best practices.
Requirements:
  • Bachelor's degree in English, Technical Writing, or related field.
  • Minimum of 5 years of experience in technical writing, with at least 3 years working with ServiceNow documentation.
  • Strong knowledge of technical writing best practices, style guides, and documentation tools.
  • Excellent written and verbal communication skills, with the ability to explain complex technical concepts to non-technical audiences.
  • Familiarity with Agile development methodologies and tools, such as Scrum and Kanban.
  • Proficient in Microsoft Office Suite and collaboration tools, such as SharePoint and Confluence.
  • Strong attention to detail and ability to manage multiple tasks simultaneously.
  • Ability to obtain and maintain an active TS/SCI w/ CI Poly clearance.
Preferred Qualifications:
  • Master's degree in English, Technical Writing, or related field.
  • ServiceNow Certified System Administrator Certification.
  • Experience developing documentation for Federal Government clients.
  • Knowledge of other ServiceNow applications and modules, such as ITSM, ITOM, and ITBM.
  • Familiarity with XML, HTML, and CSS.

How many years?

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