Help desk analyst Job at Digitek Software, Inc., Columbus, OH

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  • Digitek Software, Inc.
  • Columbus, OH

Job Description

One of our clients is looking for the position of Help Desk Anlyst Contractor based on following skills.

Onsite Position

We are looking for a Tier 2 deskside support person to assist us with Hardware roll out in preparation for Windows 11 roll out (both with leveraging Windows Autopilot for new equipment and in place upgrade for equipment that can handle Windows 11).

Requirements for the new position:
Required Skillset

Description of duties for the contract for HelpDesk Analyst 1 (dedicated to Tier 2 deskside support) with primary responsibilities around desktop support, imaging and customers service.

Performs basic workstation troubleshooting and maintenance by collection of information to respond and or resolve routine tier 1 & 2 problems, including, but not limited to:

  • New to the industry is OK, as long as they have education or some experience in the field and have desire to be trained up with a good work ethic and focus on customer services and interaction with end users.
  • Experience troubleshooting Windows 10 OS and Windows 11 OS.
  • Experience troubleshooting peripheral devices, including printers, scanners, and Apple mobile devices.
  • Provides telephone/remote support related to networking or connectivity issues.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Provides basic diagnosis, analysis and resolution of issues and customer(s).
  • Independently images and or reimages equipment in preparation for deployment (or wiliness to follow documentation)
  • Experience with Microsoft Intune preferred but not required
  • Experience with Microsoft Windows Autopilot preferred but not required
  • Experience with ServiceNow ITSM (or similar ITIL tool) is preferred but not required

The successful candidate may have to undergo a drug test and background check.

Sincerely,

Tamana Nair

Digitek Software, Inc .

650 Radio Drive, Lewis Center, OH 43035 Tel No ext. 3105/ Fax

Email

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  • Dice Id: digitek
  • Position Id: TN0617202402

Job Tags

Contract work, For contractors, Remote job,

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