Job Description

Are you enthusiastic about delivering exceptional customer service and creating positive experiences for clients? We are looking for a German-speaking Customer Advisor to join our vibrant team in the e-commerce sector . In this role, you will focus exclusively on providing support through email and chat , allowing you to engage with customers and address their queries effectively. This position follows a hybrid work model , requiring you to be present in our Qormi office for 2 days a week , while working remotely for the remaining 3 days .

We welcome candidates relocating from abroad and offer a comprehensive relocation package , which includes flight tickets to Malta and accommodation to help you transition smoothly into your new surroundings. While prior experience in customer service is beneficial, we also value candidates with a strong customer-focused attitude and a willingness to learn.

Key Responsibilities :

• Support via email and chat : Respond to customer inquiries in a timely and professional manner, providing accurate information about products, services, and order statuses.
• Resolve customer issues : Identify and effectively address customer problems to ensure a high level of satisfaction while adhering to company policies.
• Product knowledge acquisition : Develop a deep understanding of our e-commerce platform, products, and services to offer well-informed support to customers.
• Feedback collection and improvement : Gather customer feedback and communicate common issues or suggestions to the appropriate teams to enhance products and services.
• Internal team collaboration : Work closely with sales, marketing, and logistics teams to resolve customer inquiries and ensure a seamless customer journey.
• Documentation and reporting : Maintain accurate records of customer interactions and issues in the company's CRM system, ensuring all communications are properly documented.

Your Profile :

• Fluent in German : You must possess excellent verbal and written communication skills in German to engage effectively with customers.
• Good command of English : Proficiency in English is necessary for internal communication and collaboration with colleagues.
• Customer-oriented attitude : A genuine passion for providing outstanding customer service and a desire to assist others is essential.
• Strong problem-solving abilities : You should be capable of quickly assessing situations and delivering effective solutions to customer issues.
• Team-oriented mindset : Ability to work collaboratively with colleagues from various departments to ensure customer satisfaction.
• Adaptability and flexibility : Comfortable in a fast-paced environment and willing to adapt to changes as necessary.
• Previous experience is a plus : While prior experience in customer service, particularly in the e-commerce industry, is advantageous, it is not a requirement.

What We Offer :

• Hybrid work structure : Benefit from the flexibility of working 2 days on-site in our lively Qormi office and 3 days remotely , promoting an excellent work-life balance.
• Relocation assistance : If you are moving from abroad, we provide a complete relocation package that includes flight tickets to Malta and accommodation to help you settle in.
• Attractive salary : Enjoy competitive compensation that reflects your skills and experience in the customer service sector.
• Health and life insurance : Comprehensive coverage to support your health and well-being.
• Permanent employment : Enjoy the stability of a permanent contract with a reputable organization.
• Opportunities for career growth : As part of our expanding international team, you will have access to training programs and potential for advancement.
• Supportive work environment : Join a friendly and collaborative team culture where your contributions are appreciated and recognized.
• Employee benefits : Access various perks, including discounts on products and services, wellness programs, and team-building activities to strengthen relationships among colleagues.

Why Join Us?

This is a fantastic opportunity to make a meaningful impact in the e-commerce industry by delivering outstanding customer service and contributing to our organization's success. With a competitive salary , benefits , and a flexible hybrid work model , you will have the chance to develop professionally while enjoying the beautiful environment of Malta .

Job Tags

Similar Jobs